For billing
It’s 10:15. One question is still open:
Why did this claim come back?
Because the note never said what the code needed, and nobody found out until the payer did. We audit every note before the claim goes out, so far fewer come back to chase.
Nothing to prepare · Nothing to sign · You decide after
You don’t send bad claims. You inherit them.
The note isn’t signed yet. Or it’s signed and doesn’t support the code. You chase the provider, wait, rework, resubmit, and the money waits with you. The denial is how everyone finds out, weeks after anyone could have fixed it.
By the time it’s a denial, it’s already rework.
We don’t wait for denials. We catch the problem before the claim is sent.
From checkout to claim in under 15 minutes. The note is drafted from the visit and audited against the codes and what the payer needs before anything leaves. When something doesn’t line up, it goes back to the provider who can fix it, while the visit is still fresh. By the time the patient is starting the car, the claim is ready to go, with a note that supports its codes.
Pat Patientson
Claim sent- 4:02 p.m.Checkout. The patient leaves the room.
- 4:03 p.m.Note drafted from the visit.
- 4:06 p.m.Audited: the note supports both codes.
- 4:09 p.m.Provider reviews and signs.
- 4:14 p.m.Claim sent.
What changes for you
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Notes nobody finished
Before
Claims sit waiting for a note someone meant to finish last night.
After
The note is drafted at checkout and waiting for the provider’s signature, not their evening.
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Codes the note doesn’t support
Before
You find the mismatch, or the payer does.
After
Every note is audited before it goes out, and the codes are checked against what the note says.
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Denials and rework
Before
Working the same claim again and again.
After
Problems are caught before the payer sees them, so there’s far less to rework.
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The backlog
Before
Friday’s claims become Tuesday’s claims.
After
Claims go out the day of the visit, so the pile stops growing.
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Chasing the provider
Before
Hallway reminders about notes and fixes.
After
Corrections go to the provider who can fix them, with the note attached.
Your judgment stays. The chasing goes.
This doesn’t replace the people who know your payers and your codes. It gives them clean claims instead of incomplete ones to chase, and time for the work only they can do: the payer that changed its rules, the appeal worth fighting. The claims that do come back arrive with the note and the reason attached.
It’s the same place the providers sign their notes and the person who runs your day already works, so a fix doesn’t take three phone calls.
Start with the claim that keeps coming back.
Tell us where the same fire keeps starting. Nate will call within one business day.
Nothing to prepare · Nothing to sign · You decide after
Need the doctor on board first? Send them the two-minute page.